Frequently asked questions
We are here to help you!
Our frequently asked questions are often the quickest way to get the help you need. They will give you the answers to a wide range of questions
If you cannot find the answer you are looking for in our FAQs or need further assistance, we recommend that you first view "Terms and Conditions" published on this site and anyway there is no need to panic: our customer support team is here to help you.
- No, the name of the purchaser is indicated on the ticket but the tickets are NOT personal, they are bearer securities and therefore can be transferred.
- The availabilities are those displayed on the website, we do not know if and when there will be changes.
- Purchasing a season ticket allows access to all sessions scheduled for that court and for secondary courts.
Attention: by purchasing the Season Ticket, you will receive the 6 sessions for the Central Court at the same time. The 2 Ground tickets for 2 and 3 June 2026 will be sent to the same email address within 5 working days. - Children aged 6 and under may enter free of charge without a ticket. From the age of 7, a ticket is required.
There are no age-related price reductions. - Children under the age of 14 may enter the Venue and remain there only if accompanied by an adult.
- If your account registered on this site is already linked to a FITP card, you will not be able to purchase Premium Hospitality packages. This is because these packages are not included in the specific promotions reserved for federation members.
To complete your purchase, please register a new profile and ensure that no FITP card is associated with it. - If you have already checked that you have not received them even in your junk/spam mailbox, you can find them in your reserved area on the site.
You may request assistance at the dedicated email address at the bottom of this page. - Tickets are non-refundable and non-changeable; however, as they are not nominative, they may be transferred.
- There is no official resale service or channel.
- Yes, you can enter at any time, subject to game times.
- The order of play is published on the official website of the event.
- It is not possible to predict who will play, when and on which field. The order of play is published the evening before the matches.
- The time shown on the order of play which is published the evening before the matches is valid.
- Unfortunately, it is not possible to predict the length of a padel match.
- You can leave the court but not the venue, once you leave the Foro Italico you can no longer return with the same ticket.
- For the sessions on June 2 and June 3, access is via the purchase of a Ground ticket; for all other sessions from June 4 to June 7, access is only possible with a ticket or season ticket for the Central Court.
- The price of the Ticket will be refunded by the Organiser, exclusively if none of the Matches scheduled on the Field and in the session indicated on the Ticket take place on the day indicated. In any case, the User has no right to a refund of the cost of the Ticket (nor to its replacement) in the event that the Matches for which the Ticket was purchased take place, for technical-organizational or meteorological reasons, on the scheduled day but at times or on courts other than those initially planned.
- Pets are not allowed inside the venue. Only certified service animals (guide dogs) are permitted.
- No, the ticket is valid for one access only.
- The ticket is purchased for the specific session and not for a specific match/player. The program may vary and ticket refunds are not foreseen.
- There is no refund of the ticket or a voucher for another purchase.
- Spectators with disabilities (certified disability over 74% or certified severe disability) shall be entitled to free admission, subject to the availability of dedicated seating.
For each session, each person with a disability may obtain a maximum of one ticket for themselves and one ticket for an accompanying person. Tickets may be collected exclusively at the ticket office starting one hour before the beginning of the first match of each day. No ticket reservations are permitted: tickets will be issued on a first-come, first-served basis and, once exhausted, no additional tickets will be available. - The promotion dedicated to FITP Card holders cannot be combined with other promotions.
- To take advantage of the reduced rate, each member must register and purchase their own ticket independently. If the FITP Card holder is a minor, a parent or guardian can register and associate the minor's card.
We reserve the right to respond to all requests within 3-5 business days. Please note that some requests may take longer.
Ticket Office
Email: ticketoffice.fitp@ticketone.it
A dedicated support service by phone for information on ticket sales or for resolving questions regarding orders purchased on the official website of the BNL Italy Major Premier Padel. For generic requests of information (e.g., baggage storage, venue access rules, pets etc.) please visit the event website and review "Terms and Conditions".
Telephone: 0282900533 *
*All operators respond from Italy, we remind you that the service is active from Monday to Friday from 10.00 to 13.00 and from 14.00 to 17.00.